FAQ - Frequently asked questions

ELTECH is present on the tooling market for over 25 years and has currently around 160 employees.

We are an authorized distrubutor of MAKITA , DEWALT , BOSCH , METABO , MILWAUKEE, FEIN , HIKOKI (HITACHI) and other brands.

We started the E-Commerce business over 10 years ago and today ELTECH is one of the leaders for Power Tools business in Europe.

We work with over 300 partners in 12 Countries. We use innovative software and our large expercience to analyze the market and select for you only the Best Special Offers.

Our advantage is that we keep large stocks for Makita, Dewalt, Metabo etc. for over 5,0 milion EUR. So we have constantly over 200 product codes ON STOCK.

Thanks to our platform you will always have live access to our Stocks , Availabiity and Prices .

 

How to start working with us ?

Simply select the products you like and send us an order through our platform or by e-mail.

You can also send us inquiries for products which are not available on our list. We will do our best to provide the items you need and with good prices.

Each customer receives a dedicated Export Specialist in order to always have a direct contact person and for us to able to provide you top quality service.

What can we offer You ?

Every day we prepare the best offers from all across Europe and send them to our partners by E-mail , Whats App, Skype etc.

So when you are registered on our platform , you will then automaticaly receive everyday maling lists with the TOP , selected offers from the market.

 

Warranty conditions

 All products we sell are original and have a 2 or 3 year warranty (depending on the brand).   

We do not sell used or un-original goods.

 All European customers enjoy a General European warranty. This means that your customer will be able to repair the product free of charge in an official Makita / Dewalt / Bosch etc. service in his respective country. Regardless if the product was purchsed in the domenstic market or abroad.

However – if the customer doesn’t want to service the products by himself , you are always welcome to send the products back to us and we will repair them for you in one of the official services ????

Transport

 Since we are in the B2B business we send only pallets (we do not send small parcels, sorry).

We work with over 15 transport companies , so we can offer the best prices for Logistics and deliver to most European countries in a few days.

We send smaller batches such as 2-3 pallets as well as dedicated trucks (full truck 32 pallets).

If you like there is also the possbility for you to send your own transport, we will then deliver all nesessary data such as weight, dimensions, number of pallets etc.

Payment terms

Payment terms are set individualy for each Customer.

In general the first transaction we usualy send on pre-payment to make sure eveything is OK ????

After that , if the cooperation runs smoothly , we can then talk about extending the payment terms for example to 7 days, 14 days etc.

ELTECH has a high financial rating since several years and is a trusted business partner.

It is easy to verify by checking our financial history , our VAT ID is PL8842360401

Logistics

We have our own warehouse 12 000 m2 , in which we constantly keep around 5,0 milion EUR worth of stock. We also use external warehouse services to secure extra space and speed up the deliveries.

We have a team of 5 people working in the warehouse dedicated only to Export Customers.

Every week we pack and send a total of over 200 pallets.

After we receive your order it will be processed into our system. Once the products are ready , we will create an invoice and organise the transport.

All items are packed under cameras, so we always have video records to verify how the items were packed and send.

In case of any mistakes or disputes we are always able to double-check, so we won’t leave any Customer unsatisfied ????